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Client Speak
"For the first time we could engage with our entire subscriber base"
"Started targeting precise user segments for various VAS & Upgrades"
"Helped us reduce costs substantially on customer communication and promotions"

Connect & Engage in real-time with subscribers like never before

The DeepConnect subscriber real-time engagement solution is a proven & time tested solution for the Telecom Operators and Internet Service Providers to deeply connect and engage with their subscribers connecting through Wireless and Wired Broadband. Key components of the platform include ...

Key components of the Platform include

  • Deeply connect to create a constant touch point in real-time with every active subscriber
  • Effective Communication with subscribers through real-time In-Browser messages
  • A landing portal shown to all subscribers at periodic pre-determined interval creates real-time engagement like never before
  • Precisely target subscribers with appropriate messages & offers gets higher conversion for promos and campaigns
Key Benefits

DeepConnect offers a host of Benefits to Telecom and Internet Service Providers cutting across various departments including Marketing , Brand Communication, Customer Acquisition, Support, Customer Lifecycle Management, Billing, VAS etc. Some of the key benefits are

Ability to connect real-time with 100% of active subscribers

Connecting through Wi-fi, Mi-Fi, Wired Broadband, Hotspots etc

Create personalised Engagement at the right time, every time

Through contextual real-time triggers

Increase in On-time Recharges and Bill Payments

Through display of Account Information and Real-time on screen alerts for Recharges and Bill Payment dates

Effectively Communicate with Subscribers Leading to Huge Cost Savings

By targeting specific Subscribers /Circles /Plans /Demographics for better results at no extra cost

Upsurge in Conversion Rates for Promotions and Campaigns

Such as Upselling High Value Packs / Value Added services leading to increased ARPU

Key Analytics for Data-driven Informed Decision Making

By capturing the digital footprint of subscribers and segmentising them for targeted communication

Clearly understand the market potential

for the planned new products & services among your User base well before the launch

Get the pulse of your users

Integrated mechanism to get feedback on service quality, plans, product offering, brand position, impact of advertisements etc

Targeted Updation of Software

Through targeted campaigns leading to higher percentage of users using the latest software versions / apps

Subscriber Profile Updation

Helps in maintaining updated Subscriber contact information